Terms and Condition

Last updated: [01/01/2026]

This Privacy Policy explains how National Medical Directors Inc (SKINnovative Medical Aesthetics) (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information of California residents in compliance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

By using our website, booking services, contacting us, or providing your information, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of personal information:

A. Identifiers

• Full name
• Phone number
• Email address
• IP address
• Online identifiers (cookies, device ID)

B. Customer Records

• Appointment history
• Treatment interests
• Consultation details
• Communication preferences

C. Electronic & Internet Activity

• Website interactions
• Pages viewed
• Form submissions
• SMS/email engagement

D. Audio & Communication Data

• Recorded phone calls (including AI-assisted recordings)
• Voicemail messages
• SMS and email communications

2. How We Use Your Information

We use personal data for the following business and commercial purposes:

• Scheduling and managing appointments
• Providing medical aesthetic services
• Customer support and follow-ups
• Quality assurance and staff training
• Call monitoring and recording (including AI analysis)
• Automated and manual phone calls
• SMS and MMS messaging (including AI-generated messages)
• Email marketing and newsletters
• Promotional offers, reminders, and service updates
• Internal analytics and service improvement
• Legal, compliance, and fraud prevention

3. Automated Communications & AI Use

By providing your phone number or email address, you expressly consent to:

• Receiving automated and non-automated calls
• Receiving AI-assisted or AI-generated calls
• Receiving automated SMS/text messages
• Receiving marketing and promotional emails
• Receiving appointment confirmations, reminders, and follow-ups

Message and data rates may apply.
Consent is not a condition of purchase.

You may opt out at any time (see Section 8).

4. Call Recording & Monitoring

Calls may be recorded or monitored for:

• Quality assurance
• Training purposes
• Compliance
• AI-based analysis

By contacting us by phone, you consent to such recording and analysis in accordance with California law.

5. Sharing of Personal Information

We may share personal data with:

• CRM and scheduling platforms
• AI communication and analytics providers
• Marketing platforms (SMS, email, ads)
• Payment processors
• Legal or regulatory authorities when required

We do not sell personal information as defined under CCPA/CPRA.

6. Sensitive Personal Information

We do not use or disclose sensitive personal information beyond what is necessary to:

• Provide services
• Ensure safety and compliance
• Fulfill legal obligations

7. Your California Privacy Rights

As a California resident, you have the right to:

• Know what personal data we collect and how it’s used
• Access your personal information
• Request deletion of your personal data
• Correct inaccurate personal information
• Limit use of sensitive personal information
• Opt out of marketing communications
• Not be discriminated against for exercising your rights

8. Opt-Out Options

You may opt out at any time by:

• Replying STOP to SMS messages
• Clicking Unsubscribe in emails
• Contacting us directly via phone or email
• Submitting a privacy request (see Section 9)

9. How to Submit a Privacy Request

To exercise your rights, contact us at:

Email: admin@skinnovativela.com
Phone: (310) 269-9337
Address: 420 S Beverly Dr., ste 201, Beverly Hills, CA, 90212

We may verify your identity before processing requests.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure.

11. Data Retention

We retain personal data only as long as necessary for:

• Business operations
• Legal and regulatory requirements
• Dispute resolution

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us using the information above.

Important Note

This policy is written for general compliance purposes. For full legal protection, we recommend having your attorney review and approve it.